Terms of Service

These terms govern your use of HirAgent's AI agent marketplace platform. By using our services, you agree to these terms and conditions.

Last updated: 27/07/2025

Agreement Overview

Luxembourg Law

Governed by Luxembourg jurisdiction

B2B Platform

Business-to-business AI services

Fair Usage

Professional use requirements

Service Provider

These Terms of Service are between you and:

HirAgent

Luxembourg

Our Services

HirAgent provides a B2B platform for accessing and deploying AI agents for business automation and workflow optimization.

Platform Features

  • • AI agent marketplace and hiring platform
  • • Custom AI agent deployment and management
  • • Business process automation tools
  • • Analytics and performance monitoring
  • • Integration capabilities with business systems

Service Scope

  • • Software-as-a-Service (SaaS) platform access
  • • Technical support and documentation
  • • Regular platform updates and improvements
  • • Data processing and storage services

User Accounts and Registration

Account Requirements

  • • You must be at least 18 years old or represent a legal business entity
  • • Provide accurate and complete registration information
  • • Maintain the security and confidentiality of your account credentials
  • • Use the platform for legitimate business purposes only

Account Responsibilities

  • • You are responsible for all activities under your account
  • • Notify us immediately of any unauthorized account access
  • • Keep your contact information and payment details current
  • • Comply with applicable laws and regulations in your jurisdiction

Acceptable Use Policy

You agree to use our platform responsibly and in accordance with these guidelines:

Permitted Uses

  • • Business process automation and optimization
  • • Legitimate commercial and professional activities
  • • Integration with your existing business systems
  • • Data analysis and workflow management

Prohibited Activities

Illegal Activities

Using our platform for any illegal purposes or to violate laws

Harmful Content

Creating, distributing, or processing harmful, offensive, or malicious content

System Abuse

Attempting to compromise, reverse engineer, or abuse our platform security

Competitive Intelligence

Using our platform to develop competing services or extract proprietary data

Payment Terms

Subscription and Fees

  • • Subscription fees are charged according to your selected plan
  • • Usage-based charges may apply for premium features
  • • All fees are exclusive of applicable taxes and duties
  • • Prices may change with 30 days' advance notice

Payment Processing

  • • Payments are processed securely through third-party providers
  • • Failed payments may result in service suspension
  • • Refunds are provided according to our refund policy
  • • You are responsible for payment method validity and authorization
Service Interruption

Non-payment may result in account suspension or termination. We will provide reasonable notice before suspending services for payment issues.

Intellectual Property Rights

Our Intellectual Property

  • • HirAgent platform, software, and technology remain our property
  • • All trademarks, logos, and branding materials are owned by HirAgent
  • • AI models and algorithms are proprietary and protected
  • • Documentation and training materials are copyrighted

Your Data and Content

  • • You retain ownership of data and content you provide
  • • You grant us license to process your data to provide services
  • • You are responsible for ensuring you have rights to uploaded content
  • • We may use aggregated, anonymized data for service improvement

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our platform according to these terms and your subscription plan. This license terminates upon account closure or termination.

Service Availability and Support

Uptime and Availability

  • • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • • Scheduled maintenance will be announced in advance when possible
  • • Service interruptions may occur due to technical issues or force majeure
  • • We maintain disaster recovery and backup procedures

Customer Support

  • • Support is provided according to your subscription level
  • • Business hours support available Monday through Friday
  • • Documentation and self-service resources available 24/7
  • • Priority support available for enterprise customers

Limitation of Liability

Important Legal Notice

Please read this section carefully as it limits our liability to you.

Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

Liability Limitations

  • • Our total liability is limited to the amount paid by you in the 12 months preceding the claim
  • • We are not liable for indirect, incidental, or consequential damages
  • • We are not responsible for third-party content or services
  • • Force majeure events are excluded from our liability

Termination

Termination by You

  • • You may terminate your account at any time through your account settings
  • • Cancellation takes effect at the end of your current billing period
  • • You remain responsible for charges incurred before termination
  • • Data export options are available during the notice period

Termination by HirAgent

  • • We may terminate accounts for violation of these terms
  • • 30 days' notice will be provided for convenience terminations
  • • Immediate termination may occur for serious violations
  • • Refunds may be provided on a pro-rata basis for prepaid services

Effect of Termination

  • • Access to the platform and services will cease
  • • Data may be deleted after a reasonable retention period
  • • Outstanding payment obligations survive termination
  • • Confidentiality and proprietary rights obligations continue

Governing Law and Dispute Resolution

Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of Luxembourg, without regard to conflict of law principles. The Luxembourg courts have exclusive jurisdiction over any disputes arising from these terms.

Dispute Resolution Process

1. Direct Communication

Contact us first to attempt resolution

2. Mediation

Good faith mediation in Luxembourg

3. Court Proceedings

Luxembourg courts as final resort

European Union Rights

EU consumers may have additional rights under applicable consumer protection laws. Nothing in these terms limits such statutory rights.

Changes to These Terms

We may update these Terms of Service to reflect changes in our services or legal requirements. We will notify you of material changes by:

Email notification to your registered address
Prominent notice in your account dashboard
Updated effective date at the top of this page

Continued use of our services after changes become effective constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms of Service or need legal clarification:

Legal Inquiries

For urgent legal matters or contract disputes, please use our legal contact email. We aim to respond to all legal inquiries within 5 business days.